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Consumer Trends

3 surprising tech trends—and 2 restaurants conquering them

 By Jill Failla on Jan. 13, 2017

New research reveals how consumers perceive restaurant technology, and how two operators are ahead of the pack in addressing them.

Consumer Trends

The 10 most craveable chain burgers

 By Jill Failla and Lizzy Freier on Feb. 28, 2017

Customers reveal which restaurant chains offer them the most craveable burgers that they can’t get anywhere else in a recent Technomic survey.

Operations

This week’s restaurant nightmares: Killer complaints

By Peter Romeo on Jun. 21, 2017

Even mild griping can escalate quickly in the age of social media into a business-killing (or building) controversy, as restaurants learned this week.

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