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delivery

Operations

Joint employer makes a surprise comeback

 By Restaurant Business Staff on Aug. 30, 2024

Working Lunch: Ed Egee, VP of government relations and workforce development for the National Retail Federation, joins the podcast to discuss a recent NLRB decision.

Technology

DoorDash takes new step to crack down on delivery fraud

 By Joe Guszkowski on Aug. 26, 2024

Some customers will have to show their courier a four-digit code to confirm they received their order.

Technology

In third-party delivery wars, consumers come out on top

By Joe Guszkowski on Aug. 21, 2024

Tech Check: Delivery apps have been showering customers with promotions lately as they compete for supremacy. Where does that leave restaurants?

Technology

Batched delivery orders take longer, hurt food quality

By Joe Guszkowski on Aug. 20, 2024

Secret shoppers in a study from Intouch Insight were far less satisfied when their meal arrived after others were dropped off along the way—a common practice for apps like DoorDash, Uber Eats and Grubhub.

Technology

Shake Shack to offer robot delivery in Los Angeles through Uber Eats

By Lisa Jennings on Aug. 14, 2024

With labor costs rising, the automated delivery carts on wheels are gaining acceptance.

Technology

Is third-party delivery inflation-proof?

By Joe Guszkowski on Aug. 02, 2024

Tech Check: DoorDash posted another record quarter despite widespread consumer concerns about prices. Here’s why delivery is defying the odds.

Operations

How Denny's is benefiting from California's $20 fast-food wage

By Peter Romeo on Jul. 31, 2024

Reality Check: The diner chain is pitting its third virtual concept against QSRs there, leveraging the lower wages full-service places are allowed to pay.

Technology

California gig worker law upheld in win for delivery companies

By Joe Guszkowski on Jul. 25, 2024

The state’s Supreme Court ruled that Proposition 22 can stand, meaning workers for apps like DoorDash and Uber Eats will remain contractors rather than employees.

Financing

The ongoing dangers of third-party delivery

By Jonathan Maze on Jul. 25, 2024

The Bottom Line: The parent company of Tender Greens, which filed for bankruptcy this week, is laying part of the blame on its heavier reliance on delivery orders.

Technology

Tech outage shuts down Starbucks' order-ahead function

By Peter Romeo and Jonathan Maze on Jul. 19, 2024

The coffee shop chain's mobile ordering system was not functional on Friday and some stores even shut down amid a global outage by Microsoft and the cybersecurity company CrowdStrike.

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