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Heather Lalley

Managing editor

Articles by
Heather Lalley

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Marketing

Restaurants are putting some dollars behind their Pride Month rainbows

Marketing Bites: Restaurant operators big and small seem to be realizing that “rainbow washing” doesn’t mean much if it’s not backed up by donations.

Operations

Paris Baguette is more than a bakery-café

Top 500: The fast-casual bakery-cafe concept is the fastest-growing sandwich concept in Technomic’s Top 500 Chain Restaurant Report.

Operations

Here’s another good excuse for a restaurant value war

Retail Watch: Grocers and big-box food retailers, already benefiting from being significantly cheaper than restaurants, are touting major price cuts this summer.

Marketing

When a supply chain ‘shortage’ becomes a marketing boon

Marketing Bites: Subway is the latest example of a restaurant chain capitalizing on real or inflated supply issues to boost sales.

Marketing

BurgerFi hopes customers give a cluck about its new name

Marketing Bites: The struggling fast-casual burger chain, looking to goose sales with a new platform, said it is changing its name to ChickenFi. It's a marketing gambit that's been tried before.

Operations

How Wow Bao found success in the restaurant-retail crosshairs

Retail Watch: The steamed bun concept started as a restaurant brand and is now in more than 6,000 grocery stores—with more on the way.

Marketing

McDonald’s goes ‘grandmacore’ with its new Grandma McFlurry

The limited-time treat celebrates the memories made with grandma at the chain’s restaurants, the burger giant said.

Marketing

Restaurants: Don’t let your marketing stunt land you in the doghouse

Marketing Bites: How a hot dog chain’s Bluey promo went awry. Plus: Zaxby’s partners with MrBeast and Popeyes jabs Chick-fil-A.

Financing

Fat Brands files confidentially to take Twin Peaks public

The multi-concept restaurant operator said it would also like its Smokey Bones barbecue concept to become a public company.

Operations

Here’s a new $5 meal deal looking to compete with fast food

Retail Watch: As companies look to lure inflation-weary consumers, a grocer makes a major value play. Plus, Foxtrot’s assets sold and Beyond Meat’s struggles.

Marketing

How Chick-fil-A’s social media loss became El Pollo Loco’s gain

Marketing Bites: When one chicken chain told influencer Miri the Siren she could no longer make videos, she found several others who are relishing the engagement her content brings.

Operations

Restaurant consultancy The Culinary Edge sold to CORE Foodservice

The Culinary Edge founder Aaron Noveshen will exit the firm but will remain CEO of Starbird, a fast-casual concept developed by the consulting group.

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