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Jonathan Deutsch, Ph.D.

Articles by
Jonathan Deutsch, Ph.D.

Page 3
Operations

No-show uh-oh! Guest balks at reservation-cancellation policy

Advice Guy: Here’s how to defuse a conflict over a pre-paid reservation refund.

Marketing

Yikes! What to do if a restaurant critic books a table

Advice Guy: Interacting with an anonymous critic invokes the same advice I would give to someone who encounters a fearsome predator in the wild: Don’t make any sudden or unpredictable moves.

Operations

Help! A Texas-sized BBQ-bacon burger fight is brewing

Advice Guy: Restaurant operations expert Jonathan Deutsch offers some guidance when it comes to trademarking recipes.

Operations

Should my restaurant get rid of the phone altogether?

Advice Guy: Restaurant operations expert cautions an owner about ditching the phone, but suggests technology can help offset some of its challenges.

Workforce

I'm an owner. How do I recruit a manager as committed as I am?

Advice Guy offers hiring tips to find a restaurant manager who acts like they own the place.

Operations

How do I boost slumping January bar sales?

Dry January is making this bar owner's slow season even slower than normal. Advice Guy offers some solutions.

Operations

How do I find on-trend items to add to my restaurant's menu?

Advice Guy: Restaurant expert Jonathan Deutsch provides some suggestions for a chef looking for on-trend items to keep their menu fresh.

What should I do for a customer who returns a bad entrée?

Advice Guy: Restaurant operations expert Jonathan Deutsch weighs in on a debate between a server and a manager over whether someone's bad salad deserves a free meal.

Is it possible to run a restaurant without a vent hood?

Advice Guy: Restaurant operations expert Jonathan Deutsch dishes on the options for kitchens to run without costly vent hoods.

Operations

Can I charge customers for substitutions to their breakfast order?

Advice Guy: Restaurant operations expert Jonathan Deutsch cautions against "nickel-and-diming" guests, despite their frequent substitutions to their breakfast order.

Leadership

What kind of restaurant industry books can I give out as holiday gifts?

Advice Guy: Restaurant expert Jonathan Deutsch recommends some ideas for a cocktail bar owner who wants to give his workers industry-related books as holiday gifts.

Operations

How do I keep hot mac and cheese from turning to mush?

Advice Guy: Restaurant expert Jonathan Deutsch dishes on the all-important question of how to hold hot mac and cheese so it doesn't turn to goop.

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