Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

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Are consumers ordering less delivery? It depends on who you ask

By Joe Guszkowski on May 09, 2024

Tech Check: There are signs that demand is slowing. But some are finding the convenience too good to quit.

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4 things we learned in a wild week for restaurant tech

By Joe Guszkowski on Apr. 12, 2024

Tech Check: If you blinked, you may have missed three funding rounds, two acquisitions, a “never-before-seen” new product and a bold executive poaching. Let’s get caught up.

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Tech outages at Panera and McDonald's show the perils of digitization

By Joe Guszkowski on Mar. 26, 2024

Tech Check: As the industry gets more high-tech, crashes and cyberattacks will become more common. Restaurants should be taking steps to manage their risks.

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For restaurant tech, 'unified commerce' is the new 'omnichannel'

By Joe Guszkowski on Mar. 18, 2024

Tech Check: More restaurants are looking to align their tech stacks from front to back, taking cues from a revolution already underway in retail.

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Restaurant loyalty is stuck in neutral

By Joe Guszkowski on Mar. 06, 2024

Tech Check: Many restaurants say their programs aren’t working, but the best way to fix them is not yet clear.

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The case for the (mostly) digital restaurant

By Joe Guszkowski on Mar. 04, 2024

Tech Check: Digitizing 100% of orders has become a North Star for some brands. But 90% might be the wiser goal.

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The restaurant of the future will be a platform, not a chain

By Joe Guszkowski on Feb. 22, 2024

Tech Check: Multibrand companies like Inspire and the new GoTo Foods are circling the wagons around technology. Here's why that's a smart idea.

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Restaurants fall head over heels for AI

By Joe Guszkowski on Feb. 02, 2024

Tech Check: Many view the technology as a knight in shining armor for their labor woes. Is it the start of a lasting relationship, or just puppy love?

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