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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

Domino's caved to third-party delivery. Will other holdouts follow?

 By Joe Guszkowski on Jul. 18, 2023

Tech Check: To quote former Darden Restaurants CEO Gene Lee: "No." Here's why.

Technology

MrBeast exposes another big problem with virtual brands

 By Joe Guszkowski on Jun. 21, 2023

Tech Check: The YouTuber’s massive following helped build MrBeast Burger. But that kind of influence can cut both ways.

Technology

Restaurant tech learns the price of unbridled growth

By Joe Guszkowski on Jun. 14, 2023

Tech Check: Overhauls at Olo, Grubhub and Nextbite signal the end of the pandemic tech boom, and the need for more responsible growth.

Technology

Zume Pizza and the folly of trying to replicate Amazon

By Joe Guszkowski on Jun. 06, 2023

Tech Check: The demise of the former delivery startup shows the dangers of pushing a good idea too far.

Technology

Sweetgreen's automated makeline shows robots and humans can coexist

By Joe Guszkowski on May 15, 2023

Tech Check: The salad chain’s first Infinite Kitchen in Naperville, Ill., offers an experience that is almost seamless, but not soulless.

Technology

Ready or not, here come the robot drive-thrus

By Joe Guszkowski on May 11, 2023

Tech Check: More chains are using AI voicebots to take orders, believing they’ll help boost efficiency and sales. But is the technology ready for prime time?

Technology

Restaurant delivery is slowing, with a few big exceptions

By Joe Guszkowski on May 05, 2023

Tech Check: Many restaurants say consumers are dining in more and getting less delivery, even as DoorDash and Uber Eats keep growing.

Technology

The case for keeping some friction in fast food

By Joe Guszkowski on Apr. 25, 2023

Tech Check: It's become conventional wisdom that consumers want less human interaction at QSRs. Real-life experience says otherwise.

Technology

Restaurants are losing faith in ghost kitchens

By Joe Guszkowski on Apr. 12, 2023

Tech Check: Fewer operators foresee delivery-only concepts growing in 2023. It's looking like a smart bet.

Technology

It's time to end the virtual brand charade

By Joe Guszkowski on Mar. 29, 2023

Tech Check: Uber Eats is doing the right thing by cracking down on misleading listings. But it should take the new policy a step further.

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