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technology

Operations

Shake Shack reinvents the labor deployment model

 By Lisa Jennings on Sep. 05, 2024

The burger chain joins a growing number of fast-casual chains using AI-driven technology to better manage staffing.

Technology

Consumers have mixed feelings about AI in restaurants

 By Joe Guszkowski on Sep. 04, 2024

Not everyone is convinced the technology is necessary, and many give it little margin for error, according to a new survey.

Technology

Yelp sues Google, alleging that it manipulates search results

By Joe Guszkowski on Aug. 29, 2024

The restaurant review site claimed that Google gives preference to its own content even when it’s of lower quality.

Technology

Dynamic pricing is a case of right place, wrong time

By Joe Guszkowski on Aug. 27, 2024

Tech Check: Consumers are too on edge right now for restaurants to mess with pricing. It’s a shame, because the industry could use the boost.

Technology

Tech startup Juicer ends dynamic pricing product

By Joe Guszkowski on Aug. 27, 2024

The company said demand for its technology took a hit after Wendy’s “surge pricing” backlash earlier this year. It is shifting its focus to pricing intelligence.

Technology

DoorDash takes new step to crack down on delivery fraud

By Joe Guszkowski on Aug. 26, 2024

Some customers will have to show their courier a four-digit code to confirm they received their order.

Marketing

Burger King will give discounts and free Whoppers to Walmart customers

By Jonathan Maze on Aug. 22, 2024

The retail giant is working with the fast-food chain to give members of its Walmart+ program 25% discounts on digital orders and free Whoppers every three months.

Technology

In third-party delivery wars, consumers come out on top

By Joe Guszkowski on Aug. 21, 2024

Tech Check: Delivery apps have been showering customers with promotions lately as they compete for supremacy. Where does that leave restaurants?

Technology

Batched delivery orders take longer, hurt food quality

By Joe Guszkowski on Aug. 20, 2024

Secret shoppers in a study from Intouch Insight were far less satisfied when their meal arrived after others were dropped off along the way—a common practice for apps like DoorDash, Uber Eats and Grubhub.

Technology

Politicians are accusing grocers of price gouging. Will restaurants be the next targets?

By Peter Romeo on Aug. 16, 2024

Reality Check: Supermarkets are suspected of exploiting tech to boost prices. You know, like the capabilities that are as common as napkins in the restaurant business.

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