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Technology

5 surprising tech developments from the first half of 2024

 By Joe Guszkowski on Jul. 09, 2024

Tech Check: The year has been defined by head-turning moves from unlikely players, including Grubhub, C3 and American Express.

Technology

Virtual Dining Concepts branches into software with Linked Eats

 By Joe Guszkowski on Jul. 08, 2024

The new product, from the company known for virtual restaurant brands including MrBeast Burger, is designed to help restaurants grow third-party delivery revenue with automated error management and dynamic pricing.

Financing

Can technology fix restaurants' workforce issues?

By Jonathan Maze on Jul. 03, 2024

A Deeper Dive: The podcast features National Restaurant Association CEO Michelle Korsmo, and a discussion with RB Senior Tech Editor Joe Guszkowski on AI in the drive-thru.

Technology

Company linked to Travis Kalanick brings bulk restaurant delivery to LA

By Joe Guszkowski on Jul. 02, 2024

Picnic delivers food from more than 100 restaurants to select offices and apartment buildings with no fee or tip.

Operations

Inside Chick-fil-A's first all-digital restaurant

By Patricia Cobe on Jul. 02, 2024

The mobile pickup and delivery unit opened in New York City with no seating and no kiosks—but no lack of hospitality.

Technology

How AI is helping BJ's Restaurants see the future

By Joe Guszkowski on Jul. 02, 2024

The casual-dining chain is using an AI tool that can pinpoint sales weeks in advance, allowing managers to make smarter staffing decisions.

Technology

AI in the drive-thru is only a matter of time

By Joe Guszkowski on Jun. 27, 2024

Tech Check: McDonald’s recent setback aside, the technology is on track to become a standard feature of fast food. The benefits are just too good to ignore.

Technology

Cinnaholic sues POS provider Revel over 'debilitating' outages

By Joe Guszkowski on Jun. 26, 2024

The Atlanta-based cinnamon roll chain alleged that the tech provider knew about the flaws because other restaurants have had the same problems.

Operations

Panera workers file multiple lawsuits tied to data breach

By Lisa Jennings on Jun. 26, 2024

The fast-casual chain confirmed corporate files were accessed in a security incident in March. Workers, however, were not notified until mid-June, the lawsuits contend.

Operations

New York restaurateur shares cautionary tale of cyber scam

By Lisa Jennings on Jun. 25, 2024

A sophisticated attack robbed Gotham Bar & Grill of its payroll and forced the restaurant to shutter temporarily. Owner Bret Csencsitz wants others in the industry to learn from his mistakes.

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