50 Great Ideas 2024
Let ChatGPT be your HR department
Operators who can’t afford the services of a full-fledged human resources department can still enjoy the same sort of benefits by using ChatGPT, according to a principal of the three-unit SoNapa Grill...
50 Great Ideas 2024
Spin those albums
Listening bars for fans of vinyl are popping up across the country.
Buy-one, get-one offers are a tried-and-true discounting strategy. But Domino’s found a way to use this idea to build traffic. The company’s “Emergency Pizza” promotion last year gave customers a free medium two-topping pizza. But customers had to come back again. It worked. The chain’s traffic turned positive late last year into this year. CEO Russell Weiner called it the best buy-one, get-one offer of his career.
When the pandemic hit, the fast-casual chain Pincho like everybody else got a bunch of takeout business. And that continued even as its doors opened for dine-in service again. And that meant a lot of phone calls. So the company brought in robots to take those orders instead. With the help of its private-equity owner, Pincho started using an AI-ordering system to handle phone orders. That was key for a company that almost needed a full-time employee per restaurant to handle all those orders.
