Technology

The latest news and trends in restaurant technology

Bojangles speeds ahead with drive-thru AI

By Joe Guszkowski on Jul. 24, 2024

The chicken and biscuit chain is expanding its voice bot, Bo-Linda, to hundreds of locations, calling the technology a “home run.”

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Tech outage shuts down Starbucks' order-ahead function

By Peter Romeo and Jonathan Maze on Jul. 19, 2024

The coffee shop chain's mobile ordering system was not functional on Friday and some stores even shut down amid a global outage by Microsoft and the cybersecurity company CrowdStrike.

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OpenTable to offer exclusive reservations to some Visa cardholders

By Joe Guszkowski on Jul. 16, 2024

The companies are partnering to form the OpenTable & Visa Dining Collection, which will include more than 500 restaurants in 34 cities.

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Automated beverage system Botrista lands investment from Jollibee Foods

By Joe Guszkowski on Jul. 15, 2024

The Philippines-based owner of Jollibee and Smashburger called Botrista’s DrinkBot machine a “game-changer.”

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Pay hike for NYC delivery workers hasn't hurt demand, city says

By Joe Guszkowski on Jul. 12, 2024

Total orders increased 8% in the first quarter despite significantly higher fees. Delivery apps argued that their business has been stunted nonetheless.

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AI voice supplier ConverseNow acquires fellow provider Valyant AI

By Joe Guszkowski on Jul. 09, 2024

The deal is expected to accelerate ConverseNow's AI drive-thru business and help both companies scale faster.

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5 surprising tech developments from the first half of 2024

By Joe Guszkowski on Jul. 09, 2024

Tech Check: The year has been defined by head-turning moves from unlikely players, including Grubhub, C3 and American Express.

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Virtual Dining Concepts branches into software with Linked Eats

By Joe Guszkowski on Jul. 08, 2024

The new product, from the company known for virtual restaurant brands including MrBeast Burger, is designed to help restaurants grow third-party delivery revenue with automated error management and dynamic pricing.

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