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Operations

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Operations

These restaurant chains saw the most 'organic' growth last year

 By Joe Guszkowski on Jun. 28, 2024

Take a look at the Top 500 brands that did the best regardless of new unit openings. Some of the results may surprise you.

Operations

Red Lobster's decline creates an opportunity in seafood

 By Joe Guszkowski on Jun. 28, 2024

As the market leader closes restaurants across the country, innovative upstarts, steakhouses and even grocers could be in line to benefit. But can anyone unseat the king?

Operations

Here’s how to deal with an abundance of farm-fresh produce

By Jonathan Deutsch, Ph.D. on Jun. 28, 2024

Advice Guy: RB’s operations expert touts the benefits of community-supported agriculture (CSA) programs and says that, yes, you can indeed cook lettuce.

Operations

Looking for relief from inflation? History taught us this isn't the remedy

By Peter Romeo on Jun. 26, 2024

Restaurant Rewind: President Nixon figured he could put a rein on soaring prices and wages with a stroke of his pen. There's a reason it was dubbed the Nixon Shock.

Operations

Panera workers file multiple lawsuits tied to data breach

By Lisa Jennings on Jun. 26, 2024

The fast-casual chain confirmed corporate files were accessed in a security incident in March. Workers, however, were not notified until mid-June, the lawsuits contend.

Operations

Grubhub makes a bold move into grocery delivery

By Heather Lalley on Jun. 25, 2024

Retail Watch: The third-party delivery platform is joining forces with Albertsons, adding more than 1,800 supermarkets to its offerings.

Operations

New York restaurateur shares cautionary tale of cyber scam

By Lisa Jennings on Jun. 25, 2024

A sophisticated attack robbed Gotham Bar & Grill of its payroll and forced the restaurant to shutter temporarily. Owner Bret Csencsitz wants others in the industry to learn from his mistakes.

Operations

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Operations

Hooters closes some struggling restaurants, citing a difficult market

By Joe Guszkowski on Jun. 24, 2024

The sports bar chain abruptly shut its doors in parts of Texas, Florida, Kentucky and Virginia. A local media outlet put the total number of closures at 40.

Operations

Is it time to tighten up the summer dress code?

By Jonathan Deutsch, Ph.D. on Jun. 21, 2024

Advice Guy: RB’s operations expert weighs in on whether it’s appropriate for servers to bare their armpits.

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